Light Hour Support

Support

For help with Light Hour, contact support@lighthour.app. Include your device model, iOS version, app version, and whether the issue happened during bedtime, night check, wake, snooze, purchase, or sync.

Alarm Reliability

Make sure notifications are enabled, the device has enough battery, volume is audible for your room, and Focus or Silent Mode settings match your expectations. Use a backup alarm for critical obligations.

PRO Purchases

If PRO is not active after purchase, open Settings in Light Hour and choose Restore. App Store billing, cancellation, refunds, trial eligibility, and auto-renewal are managed by Apple.

You can manage or cancel PRO fromApple subscriptions. Light Hour cannot cancel an Apple ID subscription on your behalf.

Sync

Settings sync requires a configured Light Hour backend, valid app installation, and an active network connection. If sync is delayed, the local bedside clock and alarm settings remain usable on the device.

Privacy Requests

Email support@lighthour.app for privacy or data questions. Settings > Support shows a support diagnostics section with your app account token. Include it only when contacting support so we can find sync, subscription, or personalization records tied to the app without asking for your Apple ID.